Japan is getting ready to host the Summer Olympics and Paralympics 2020. ‘Omotenashi’ – one of Japan’s superior customer services got popularized recently since its use in Olympics 2020 candidate speech in Tokyo. Omotenashi means Japanese way of receiving a guest. 

What is the speciality of Japanese hospitality services? Why people get attracted to Japanese hospitality services? 

 Omontenashi – the way Japanese treat their customers is the most attractive factor of Japanese hospitality. Omontenashi is at the root of Japan culture. The hospitality was started from the early years with the tea ceremony 

Omotenashi – Origin and the tea ceremony

Omotenashi means the service from the bottom of the heart. Origin of it came from the Japanese tea ceremony where the tea is made in front of the customers. From early days itself, tea ceremony brought the Japanese hospitality a special sense. In the tea ceremony, the host prepares the tea in front of the guest according to their taste. The tea ceremony is conducted as a gesture of sincerity to the guest. Arrangements for the tea ceremony preparation starts from a year before for the floral arrangements, tea leaves, ceramic utensils etc. 

So the Japanese hospitality services pass a message to serve wholeheartedly without any hiding or pretending. Omotenashi is known for its customer service, politeness and cleanliness. 

If you want to experience Japanese hospitality services in Kerala visit Niko Hotels. Niko hotels offer redefined Japanese hospitality in addition to Indian hospitality services.